Harrington Vale LLP

Business problem

Employment-law intake is adversarial by nature: every prospective client names an employer that must be checked against the firm's client history before anyone can ethically discuss the facts. A generic "contact us" form treats conflict checking as an afterthought, which creates malpractice risk and wastes attorney time on matters the firm can't take.

Users & stakeholders

• Prospective clients submitting a case for review
• Intake attorneys performing conflict checks and qualification
• Practice-area attorneys handling consultations and active matters
• Firm administrators tracking deadlines and document readiness

Proposed system

CASSINI designed the intake queue as a staged pipeline — New, Conflict Check, Consultation Scheduled, Engaged — so a submission can't skip the conflict-check step, and built the ongoing matter view around jurisdiction, deadlines, and outstanding client documents rather than a generic CRM record.

Public-facing experience

The public site leads with practice-area fit (three specific areas, not a general caseload) and sets expectations for what a "case review" is and isn't before the visitor submits anything, which reduces mismatched inquiries reaching attorneys.

Admin / operations experience

The intake queue is a kanban board because triage is inherently stage-based and adversarial screening has to happen before qualification. Active matters use a table because attorneys need to scan jurisdiction and deadlines across many matters at once. Document requests use a checklist because the operative question for each item is binary: received or not.

Workflow & integration model

Conflict check and qualification are modeled as separate, sequential stages rather than one "review" step, because a firm can clear conflicts on a matter it still declines to take — collapsing them would hide that distinction from staff.

CASSINI capabilities demonstrated

Demo disclosure: Harrington Vale LLP is a fictional organization created by CASSINI to demonstrate an end-to-end system build for the legal industry. It is not a real client, and no real people, records, or performance metrics are represented here.