GOVERNMENT / PUBLIC SECTOR · SYSTEM FLOW
How CivicWorks Permit Portal's system connects
A constituent's guided eligibility answers become a tracked application with a reference number, and every review action — assignment, deficiency request, decision — is recorded so status always reflects what actually happened.
STAGE 1
PUBLIC
Guided eligibility path
Constituent answers questions to determine permit type and required documents.
STAGE 2
PROCESS
Application intake
Application and documents submitted; reference number issued.
PROCESS
Reviewer assignment
Application routed to a reviewer by permit type and queue load.
STAGE 3
DATA / INTEGRATION
Application record
Reference number, documents, and status history stored with an audit trail.
STAGE 4
PROCESS
Review & deficiency handling
Reviewer checks requirements; missing items become a specific deficiency request.
STAGE 5
OUTCOME
Decision & public status
Approval or denial recorded, with plain-language status visible to the applicant.
Connections
- Guided eligibility path → Application intake
- Application intake → Reviewer assignment
- Reviewer assignment → Application record
- Application record → Review & deficiency handling
- Review & deficiency handling → Decision & public status