ECOMMERCE · SYSTEM FLOW
How Sable & Row's system connects
A storefront order becomes a tracked fulfillment record, and anything that goes wrong — a delivery dispute, damage, or return — is tracked as its own exception rather than living only as a support email thread.
STAGE 1
PUBLIC
Storefront checkout
Customer completes checkout on the public storefront (demo — no live payment processing).
STAGE 2
DATA / INTEGRATION
Order record
Order created with items, inventory allocation, and fulfillment status.
PROCESS
Warehouse fulfillment
Pack, ship, and carrier handoff tracked against the order.
STAGE 3
PROCESS
Fulfillment exception handling
Delivery disputes, damage, and shipping problems tracked to resolution, separate from normal orders.
PROCESS
Returns & exchanges
Returned items tracked from receipt through inspection to refund or replacement.
STAGE 4
OUTCOME
Customer resolution
Refund, replacement, or resolved exception communicated back to the customer.
Connections
- Storefront checkout → Order record
- Order record → Warehouse fulfillment
- Warehouse fulfillment → Fulfillment exception handling — if flagged
- Warehouse fulfillment → Returns & exchanges — if returned
- Fulfillment exception handling → Customer resolution
- Returns & exchanges → Customer resolution